Frequently Asked Questions
Have a question? We've got answers. Here are some of the most common questions we receive from businesses in Gauteng.
Yes, we provide both on-site and remote IT support to small and medium businesses located anywhere in the Gauteng province. Our monthly support plans include scheduled on-site visits.
Absolutely. We offer specialized load shedding IT solutions, including UPS (Uninterruptible Power Supply) systems and inverters, to keep your critical systems like Wi-Fi and servers running during power outages.
Yes, our technicians are certified and experienced in supporting both Windows and macOS environments, as well as mixed-platform offices.
Our monthly support contracts are proactive plans designed to prevent IT issues. They include scheduled maintenance visits, continuous monitoring, security updates, and priority support for a flat monthly fee, giving you peace of mind and a predictable IT budget.
We believe in transparent pricing. For non-contract clients, we have a standard call-out fee for the first hour, with subsequent hours billed at a set rate. We will always provide you with a clear quote before any work begins. Clients on our Silver and Gold plans have different terms for call-outs.
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